Selk'bag USA Return Policy
Customers may return unused merchandise in the original packaging for any reason for up to 30 days after date of purchase. After 30 days we will only accept exchanges on products.
Selk'bag USA offers a warranty of 1-year after date of original sale on all Selk'bag Sleepwear System products. Selk'bag USA reserves the right to repair or replace items returned under warranty at its discretion.
To initiate a return please follow the following steps:
1 - Call us at 1-855-269-5398, option 1 to get a Return Material Authorization Number (RMA#). Please indicate to us over the phone the nature of the return (30 day return on unused product, exchange, or warranty return).
2 - Write the RMA# on the original packing slip, the reason for your return, and your desired outcome, either Return, Exchange (please include correct size and color of item for which you are exchanging), or Warranty Return and include it in your shipment.
3 - Ship the items to the following address:
c/o Customer Returns
27 N Phillippi St
Boise, ID 83706
* Please note, any items returned without an RMA# will be refused.